Personal Loans in Chicago, IL

Frequently Asked Questions


Whether you’re looking for a loan as a short-term solution or an installment loan for longer-term financing, Broadway Financial is committed to helping you understand all of the services, options and payment plans available to you. Keep reading to learn more about how we can help.

What if I don' have money for an upcoming loan payment

We understand your income may have been impacted and want to work with you. If you are unable to make an upcoming payment, please call us at (773) 596-5341 to further discuss available options for you.v

My loan payment is past due, is there anything you can do to help me?

Please call (773) 596-5341 and one of our Customer Care Specialists will work with you to determine how we can provide relief with your specific circumstance.

Are Broadway Financial Service's stores still open?

Yes, Broadway Financial Services offers an essential public service and based on the guidance we’ve received and the actions we’ve taken, our stores will remain open for business. In our stores, we’re doing all we can to make you feel safe, comfortable and welcome. Store hours have been altered to allow for additional time to clean and sanitize. Please note that operating hours may be adjusted and/or stores may be temporarily closed as needed. If anything changes, we will make the necessary updates to our Google Pages (find a location near you).

What precautions are being taken in stores?

The safety of our Customers and team members remains our most important concern. We’re working hard to do everything we can by following the latest guidance from the Center for Disease Control (CDC) and state and local health agencies to ensure the health and safety of our Customers, employees and communities.


As a result, in stores we are:

-Increasing our daily cleaning and sanitizing procedures.

-Disinfecting common surfaces more frequently.

-Making hand sanitizers readily available.

-Encouraging everyone to keep a safe distance with friendly signs.

-Altering store hours to allow for additional cleaning procedures and limiting social distancing.

-Encouraging Customers to use the drive-thru where available.

-Educating our employees on best practices recommended by the CDC in order to prevent and reduce exposure.

-Providing masks to our store operators.

-If an employee is experiencing symptoms or may have been exposed to someone with COVID-19, they are asked to stay home. We also ask the same of our guests who may suspect they’re sick.

What options do I have to manage my loan if I can't visit a store?

We understand your concern with coming into a store, the best way is to contact the store that you took out the loan with. You can find a list of our stores here.

Connect With Us

Broadway Loan Company dba Broadway Financial Services is regulated and audited by the Illinois Department Of Financial and Professional Regulation. To ensure that consumer’s inquiries are handled promptly, courteously, and accurately, some of the phone calls between you and us or any of our affiliates, agents, assigns and service providers, may be monitored and recorded by us and any of our affiliates, agents, assigns and service providers, to enhance service to you. You consent to this monitoring and recording. You agree that Broadway Loan Company, d/b/a Broadway Financial Services, d/b/a Broadway Financial, may from time to time make calls and/or send text messages to you at any telephone number associated with your account, including wireless telephone numbers that could result in charges to you. The manner in which these calls or text messages are made to you may include, but is not limited to, the use of prerecorded/artificial voice messages and/or automatic telephone dialing system. You further agree that Broadway Loan Company, d/b/a Broadway Financial Services, d/b/a Broadway Financial, may send emails to you any email address you provide us or use other electronic means of communication to the extent permitted by law. Consent may be revoked at any time and by any reasonable means.

Our Locations


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3222 W 87th St

Chicago, IL 60652

(773) 925-2575

22 E Adams St

Chicago, IL 60603

(312) 256-8595

6414 N Western Ave

Chicago, IL 60645

(773) 381-2500

3755 N Halsted St

Chicago, IL 60613

(773) 537-2300

©2020, Broadway Financial Services

*Instant funding is not applicable for all debit cards. Subject to system limitations. Some restrictions may apply.